Privacy Policy
Last updated: 01-01-2026
1 Introduction
NEOCO ("we", "us", "our") operates the website www.neocogen.com and the associated AI product video creation platform (collectively, "the Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service.
By using NEOCO, you consent to the data practices described in this policy. If you do not agree, please do not use the Service.
2 What Information We Collect
2.1 Account Information
- ✦ Email address
- ✦ Name (if provided)
- ✦ Password (stored in encrypted form — we cannot read your password)
- ✦ Account preferences and settings
2.2 Product Data
- ✦ Product URLs you submit for import
- ✦ Product data extracted from those URLs (images, descriptions, pricing)
- ✦ Generated videos and images
2.3 Social Media Data
- ✦ OAuth tokens from connected social media accounts
- ✦ Publishing history (which content was posted to which platform and when)
- ✦ Performance data pulled from social platforms (views, likes, comments, shares)
2.4 Usage Data
- ✦ Features you use and how often
- ✦ Pages visited and actions taken within the platform
- ✦ Browser type, device type, and operating system
- ✦ IP address (used for security and fraud prevention only)
- ✦ Log data (access times, error reports)
2.5 Payment Information
- ✓ We do not store your credit card details on our servers
- ✓ Payment processing is handled by Gumroad, which is PCI-DSS compliant
- ✓ We store only transaction records (date, amount, plan type) — not card numbers
3 How We Use Your Information
We do NOT:
- ✕ Sell your personal data to third parties
- ✕ Use your product data to train AI models for other users
- ✕ Share your social media analytics with competitors or third parties
- ✕ Send marketing emails without your consent (you can opt out anytime)
4 How We Share Your Information
We share data only with the following categories of recipients, and only to the extent necessary:
We do not sell, rent, or trade your data to any third party for their own marketing or commercial purposes.
5 Data Storage & Security
Storage:
- ✓ Data is stored on secure cloud servers with industry-standard encryption
- ✓ Data in transit is protected by TLS 1.2+ encryption
- ✓ Data at rest is encrypted using AES-256 encryption
- ✓ Social media OAuth tokens are encrypted and stored separately
Access controls:
- ✦ Only authorized engineering team members have access to production systems
- ✦ All access is logged and audited
- ✦ Employees access data only when needed to provide support or maintain the Service
Retention:
- Account data: Retained while your account is active
- Product data and generated content: Retained while your account is active, deleted within 90 days of account deletion
- Analytics data: Aggregated and anonymized after 12 months
- Transaction records: Retained for 3 years as required by financial regulations
You may request early deletion of your data at any time (see Section 8).
Security measures we take:
- ✦ Regular security audits and vulnerability assessments
- ✦ Two-factor authentication for internal systems
- ✦ Automated monitoring for suspicious activity
- ✦ Incident response plan in place
While we take all reasonable measures to protect your data, no system is 100% secure. We encourage you to use a strong password and enable any available security features on your account.
6 Third-Party Platforms
NEOCO interacts with third-party platforms in two ways:
6.1 E-commerce platforms (data import):
- When you submit a product URL, we fetch publicly available product data
- We access only the data available to any browser visitor
- We do not log into your seller accounts or access private seller data
- Data is fetched once at your request and not continuously monitored
6.2 Social media platforms (content publishing):
- You connect your accounts via official OAuth authentication
- You choose which permissions to grant
- We can only perform actions you've explicitly authorized (publish content, read analytics)
- You can revoke access at any time from your social media account settings or within NEOCO
- We never post content without your explicit action (clicking Publish or approving a scheduled post)
Each third-party platform has its own privacy policy governing how they handle your data. We encourage you to review their policies:
7 Cookies & Tracking
We use cookies and similar technologies for:
We do NOT use cookies for:
- ✕ Cross-site tracking or advertising
- ✕ Selling your browsing behavior to ad networks
- ✕ Retargeting you on other websites
You can control cookie settings through your browser. Disabling essential cookies may affect platform functionality.
8 Your Rights
Depending on your location, you may have the following rights:
Access
Request a copy of all personal data we hold about you
Correction
Request correction of inaccurate personal data
Deletion
Request deletion of your personal data (see exceptions below)
Portability
Request your data in a structured, machine-readable format
Withdraw consent
Disconnect social media accounts or revoke data processing consent
Object
Object to processing of your data for specific purposes
Exceptions to deletion:
- We may retain certain data as required by law (e.g., financial transaction records)
- Anonymized data that cannot identify you may be retained for analytics
- Content already published to social media platforms cannot be recalled through NEOCO — you must delete it on the platform directly
How to exercise your rights:
Most actions (export data, delete account, disconnect platforms) are available directly in your account settings.
Alternatively, email us at: neoco.official@gmail.com
We will respond to data requests within 30 days.
9 Children's Privacy
NEOCO is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we become aware that a minor under 18 has provided personal data, we will delete it promptly.
10 International Data Transfers
Your data may be processed and stored on servers located outside your country of residence. By using the Service, you consent to the transfer of your data to our servers and third-party processors in the USA.
We ensure that appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant data protection authorities
- Encryption of data in transit and at rest
- Compliance with applicable data protection laws
11 Changes to This Policy
We may update this Privacy Policy from time to time. We will:
- Post the updated policy on this page with a revised "Last updated" date
- Notify you of material changes via email at least 30 days before they take effect
- Obtain your consent for changes that significantly affect how we handle your data
Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.
12 Contact Us
If you have questions about this Privacy Policy or want to exercise your data rights, contact us:
-
Email Privacy Team
neoco.official@gmail.com -
WhatsApp
+86 19521592047
For data deletion requests, please include the email address associated with your NEOCO account so we can locate and process your request.